Our Guarantee To You
You'll want to know how we make sure your order gets to you in perfect condition and at a convenient time - this is what we do.
As soon as we receive notification of your order, we send you a 'thank you' email. This will acknowledge your order.
We aim to deliver on the date that you select at checkout. Please note that delivery must be within 28 days of payment.
In the event that the delivery company have a problem locating your address then they will call you for directions. If you have a safe place to leave your order, you can tell us where during the checkout process. Similarly if for some reason you have 'popped out' unexpectedly when the delivery arrives at your address, the driver will call you for further instructions. This means you don't have to wait in for the delivery to arrive.
Keeping the meat fresh during transit
Each of the individual cuts of meat you order is vacuum-packed. This means it’s wrapped in a strong plastic bag which has had all the air removed, greatly extending the life of the meat.
The individual packs are then placed in a foil-wrapped fresh seal bag in an insulated box with a number of chill packs inside. The case works like a Thermos flask - it keeps the meat cool.
The case is taped up, and clearly labelled with your name and address and any instructions you give us. Once it is ready for despatch it is collected by the courier for delivery to you.
If you put the packs straight in the fridge as soon as you've opened the case, the meat will be fine. It doesn't matter if it is a few hours before you can open the case after delivery, as the temperature inside will still be low enough to keep the meat fresh.
You can keep the meat sealed in its vacuum pack until you want to use it - just keep it in the fridge. The 'use by' dates are clearly shown on each package.
What happens if something goes wrong?
Firstly, we're sure it won't! We've worked really hard to make sure the system works properly, and if we don't get the delivery right, there's no chance of meeting our mission of bringing you the best meat you'll ever taste - in your life!
If you're not happy with any aspect of your order, then the first thing we ask you to do is let us know - send an email to email@example.com or call us on 0818 365 444. We'll work hard to put things right. If this means sending out another order, then we'll do that at our cost.
If we can't put things right to your satisfaction, then we'll refund the cost of the whole order - it's as simple as that. We don't like the thought of unhappy customers.
Our Customer Care Team
If you have any questions about our service or indeed any problems with your delivery we are only happy to help! Simply call or email the numbers below. If you have any suggestions on new products you would like see on the site or recipe tips please contact the team on Facebook! Dont be shy.